PRIVACY POLICY

PRIVACY POLICY

Effective Date: October 6, 2025
Entity: The Helpful Company LLC d/b/a The Helpful Dispatch
Website: https://thehelpfuldispatch.co
Contact: [email protected]

PRIVACY POLICY

1. Introduction

Your privacy is important to us. This Privacy Policy explains how The Helpful Dispatch collects, uses, and protects personal information of visitors, carriers, dispatchers, and clients who access our website or services.

2. Information We Collect

We may collect:

Personal Data such as name, email, phone, and business information;
Operational Data related to dispatching, courier routing, or factoring;
Payment Data for invoices and service fees; and
Technical Data such as IP addresses and browser details.

3. How We Use Your Information

We use the information we collect to:

Provide and manage dispatching, courier, and BYOD services;
Communicate with clients and contractors;
Process payments and invoices;
Ensure compliance and prevent fraud; and
Improve service quality and performance.

We do not sell, trade, or rent your information to unaffiliated third parties.

4. Information Sharing

We may share limited information with:

Brokers, shippers, or factoring partners necessary to complete transactions;
Third-party service providers for payment processing, compliance, or analytics; and
Law enforcement or regulatory agencies as required by law.

All shared data is used solely for legitimate business purposes.

5. Data Retention and Security

We use commercially reasonable measures to secure personal data against loss, misuse, or unauthorized access. However, no system is entirely secure.
We retain data only as long as necessary for legal, regulatory, or operational purposes.

6. Cookies and Tracking

Our website may use cookies to remember preferences and enhance the user experience. You may disable cookies in your browser, but certain features may not function properly.

7. Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected].
Requests will be processed in accordance with applicable law.

8. Changes to Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date. Continued use of our site or services after changes are posted constitutes acceptance of the revised policy.

9. Contact

The Helpful Dispatch
4049 US Highway 231 #1196
Wetumpka, AL 36093
Email: [email protected]